Issue a refund within your Secure Hosting account

Issue a refund within your Secure Hosting account

The Secure Hosting management panel allows you to process both partial and full refund to your customer within 6 months of the originating transaction. To issue the refund, please follow these steps:


  1. Log into your Secure Hosting account
  2. Go to Transactions > Display Transactions and locate the transaction you wish to refund
  3. Click into the detail of the transaction by using the 'View' option on the right
  4. Scroll down to the bottom of the page, towards the section marked 'Refunds' on the left
  5. You may tick the box for email notifications which will send an automated email to your customer advising them that a refund has been made (please check that your email templates are set up before using this functionality in Settings > Email Confirmation Settings)
  6. The full amount will be pre-filled for you but you may edit it at this stage if you wish to only make a partial refund
  7. Click on the 'Go' button to begin the process
  8. A pop-up window will be displayed, asking you to confirm that you wish to proceed
  9. Once you have agreed this, the refund will be processed and you will see a confirmation message on your screen
  10. The status of the transaction will be updated to 'refunded' or 'partially refunded' and the refund will be noted in your Settlement Report