I have not received the email to reset my password.
Please check that:
the email address that you have asked the email to be sent to is one of the email addresses registered as 'admin' in your account. If in doubt, please contact us for confirmation
that the Account reference that you used when requesting the password reset is correct. Please note that this will not be your company name
your spam/junk folder
Please contact us if you require any further assistance.