Issue a refund within your Secure Hosting account
The Secure Hosting management panel allows you to process both partial and full refund to your customer within 6 months of the originating transaction. To issue the refund, please follow these steps:
- Log into your Secure Hosting account
- Go to Transactions > Display Transactions and locate the transaction you wish to refund
- Click into the detail of the transaction by using the 'View' option on the right
- Scroll down to the bottom of the page, towards the section marked 'Refunds' on the left
- You may tick the box for email notifications which will send an automated email to your customer advising them that a refund has been made (please check that your email templates are set up before using this functionality in Settings > Email Confirmation Settings)
- The full amount will be pre-filled for you but you may edit it at this stage if you wish to only make a partial refund
- Click on the 'Go' button to begin the process
- A pop-up window will be displayed, asking you to confirm that you wish to proceed
- Once you have agreed this, the refund will be processed and you will see a confirmation message on your screen
- The status of the transaction will be updated to 'refunded' or 'partially refunded' and the refund will be noted in your Settlement Report